Thank you for shopping with us. We take immense care in creating, packaging, and delivering your original watercolor paintings and archival fine art prints. Please read our policy below regarding returns, damages, and refunds.
- Returns & Cancellation Window
- We accept return requests within 14 days of the delivery date.
- To be eligible for a return, your item must be unused, in the original condition that you received it, and in its original packaging.
- Custom, commissioned, or personalized artworks are non-refundable unless they arrive damaged.
- Damaged or Defective Items
- If your package arrives damaged during transit or if there is a defect in the print, please contact us immediately (within 48 hours of delivery).
- Please provide clear photos of the damaged artwork and outer packaging so we can arrange a free replacement or a full refund.
- Return Process
- To initiate a return, email us at: dew19devika@gmail.com with your order number, reason for return, and accompanying photos (if damaged).
- Once your return request is approved, we will provide the return shipping address and instructions.
- Customers are responsible for paying the return shipping costs (except for damaged or defective items). We recommend using a trackable shipping service.
- Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Contact Us
For any questions regarding returns and refunds, please contact us at:
- Email: dew19devika@gmail.com